I now relish being my own boss, but in the beginning I was reluctant to start our own business, but I was frustrated spending my time correcting easily avoidable issues and apologising for poor customer service when I knew that better was possible. My husband was already self-employed, so I was concerned about giving up the security of a regular salary, but with his support we founded ESM and have never looked back.
Apart from our passion and drive, we started with nothing – no existing contracts, no sales funnel, and no capital. We opened our business bank account with a £400 cheque for our first paying job and promptly withdrew the money the following day to pay for food and essentials. Now 15 years on we have built a robust business with an enviable client list and industry reputation. I would recommend to anyone with enough drive and resilience to do the same. I have not regretted a day.
ESM is a ‘right-first-time, every-time’ business. Everyone is passionate about detail and takes pride in the work that we do and the brands we represent. We take the time to ‘plan to succeed,’ which means we stay nimble and reactive to the surprises that client demands and business in general throws at us, ensuring we never fail to deliver and delight our customers which in turns drives retention and growth through recommendation and evolution.