Factory
Factory is a specialist Customer Experience (CX) agency that designs, builds, and refines CX strategies for direct-to-consumer and multichannel brands.
Lucy Davis
Co-founder
How did it all begin?
My business partner Tim and I met working at one of the biggest Shopify Plus agencies in the world, overseeing more than 150 digital transformation and CX projects.
What did we learn? The technology and strategies available to execute good CX are endless. Implementing them on time and budget within a digital world that is moving at lightning speed is hard.
How do we solve it? By following our process and working with our agile team of design, development, retention, brand and AI-automation experts.
The result? You win by making your customers happier. So let’s make happy customers.
What sets your business apart?
At Factory we use a simple Chemistry, Audit and Implementation process. All of which is delivered by our agile team of design, development, retention, brand and AI-automation experts. This allows you to scale your Factory resources up and down as your needs change.
We’re not just a Digital Commerce Agency, we also produce the best commerce content on the internet. What’s the aim of our content? To inform, inspire and entertain the modern commerce community. We do this with a podcast, a newsletter and events.
What is the concept behind your business or the problem you’re solving?
Customer Experience tech and strategy can be overwhelming. At Factory, our clients win by working with our expert, cross-functional team to make and implement the right CX decisions. The result? Their customers are happy, our customers are happy and that makes us happy, too.
What is your brand vision?
Our goal is to be known as the CX experts for e-commerce and beyond.
Website:
