Share an experience or challenge that has shaped you? There was a particular moment when I had to make a decision that affected several people. Not everyone agreed with the direction I felt was right, and it would have been simpler to follow the loudest voice. Instead, I chose to stand by my reasoning, respectfully, but firmly. It was uncomfortable at the time, but it proved to be the right decision.
That experience taught me to trust my instincts and to communicate with clarity and kindness. Since then, I’ve approached similar challenges with more assurance, while still remaining open and thoughtful in how I listen to others.
Best piece of advice you have ever been given? Listen more that you speak. This one stayed with me. It’s tempting to fill silence, but the most valuable information often comes when you allow space. Understanding what someone truly wants, rather than what you assume they want, leads to far stronger, more tailored solutions and the trust that follows
What advice would you give to your younger self or a woman just starting her career? There is always a solution. I remember someone saying this to me very early on in my career and I've taken it with me ever since. Even when things feel tricky, taking a step back, staying calm, and looking at the situation from a fresh angle usually reveals a way forward, and often one you hadn’t considered at first.
What does success mean to you? To me, success is feeling fulfilled in all areas of life. It’s achieving professional goals while also making time for the experiences, people, and moments that matter most personally.
How do you handle challenges and changes? What's in your toolkit? I try to approach challenges with calm and perspective, staying adaptable and solution-focused. By thinking creatively, communicating clearly, and leaning on strong relationships, I turn obstacles into opportunities for growth and positive outcomes.
Why is it important to support women in business and women-led business? Seeing women succeed in business and leadership roles encourages others to pursue their ambitions with confidence. By supporting women-led businesses, we help normalise female leadership and broaden what success can look like.
60 Seconds with Charlotte Richardson
My inspiration is: My inspiration is the idea that it’s never too late to change direction, try something new, or build the life you want.
My greatest fear is: My greatest fear is looking back and wishing I had taken more chances, spoken up more often or stepped outside my comfort zone sooner.
The most courageous thing I have ever done is: The most courageous thing I’ve ever done was to completely change direction following redundancy and step into a role that challenged me to grow in ways I hadn’t anticipated. Trusting my instincts and embracing the unknown allowed me to develop confidence and skills that I never previously thought possible.
I am most proud of: I’m most proud of the long-term relationships I have nurtured over the years both professionally and personally. Being able to support people, earn their trust, and see those connections develop and deepen over time is something I truly value.
Guiltless pleasure: Good wine with absolutely no intention of having just the one glass!
Mantra I live by: There is always a solution!
Female role model: I come from a long line of strong women and I am grateful to all of them for paving the way!
Women-led brand I love: It has to be Spanx, surely?
